Customer Service & Support
Customer Support is a vital role in First in Finishing's business agenda. We value each and every customer no matter how small or large they are. From small garage coaters buying a few parts here and there to full OEMs spending hundreds of thousands of dollars with us. All of our customers are treated equally and fairly and that is something First In Finishing is very proud of.
A Few Ways First In Finishing Tries To Offer The Best Possible Customer Support
Available Support Members-
First In Finishing always has someone that can answer your call. If its during business hours, our office will take your call. After hours Monte, Dawson, and Mason are all available to help no matter the situation. If you call at 12:30 at night because something went wrong, we will be there to help.
Contact them here
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Different Forms Of Contact-
First In Finishing wants you to be able to reach them for help in all situations. If you are unable to get ahold of someone by calling them, we have Text, Email, Website submissions, Instagram and
Facebook messages that we check regularly to make sure everyone is checked up on and taken care off.
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Social Media Presence-
First In Finishing uses the help of different social media platforms to better assist and inform there customers. With the help of Facebook groups like these 2 who First In Finishing help run.
https://www.facebook.com/share/g/GqrzrJmWAsZXbRNq/
https://www.facebook.com/share/g/WzkEhnRF2GCvPvZB/?mibextid=K35XfP
We also use Instagram and TikTok to help spread good information about Electron and Powder Coating in general.​
All those links are in the footer below.
Equipment assistance-
First In Finishing provides a few different things to better help there customers which include:
-Loaner Equipment to make sure your business never goes down.
-You tube videos to help show proper equipment settings and use.
-Fast repair and shipping turn around times.
-Repair tech personal troubleshooting
-Hands on equipment training and more.
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Here are a few reviews from Real People when asked how their customer support was with First In Finishing.
Craig in Vancouver, WA-
Phenomenal. Monte and his team are incredible.
Matthew in York, PA-
Always and I mean always an A+ and very helpful!
Miguel in Santa Barbara, CA-
"Great"
Dennis in Raymore, MO-
"Excellent and continues to be."
James in Auburn, IN-
Customer service was excellent. I was running late and stopped in to FIF after hours. Mason and Monty took care of me like I’d been a customer for years. I got a great product with excellent follow up service and I know they will be there if I need them.
Kevin in Crescent OK-
"Excellent"
George in Warren, OH-
"Awesome as always!"
Bryan in Helena, MT-
"excellent. Monty was super helpful on helping me make my selection"
James in Stonington, CT-
"Mason could not have been easier to deal with or more accommodating."
If you would like to leave us a review you can do it 2 ways:
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1.)Leave a google review here
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2.) Leave a Wix review to be potentially featured on the sight by scanning this QR code here:
We appreciate customers leaving reviews as it lets us know what we are doing well and what needs to be fixed. So thank you to everyone who takes the time to give us a review.
Ron in American Beach, FL -
I can not even begin to tell you how happy I have been with the customer service. I even called while I was using it the first time on a second coat and they walked me through optimal setting for the specific piece I was working on.
Lucas in Hardy, VA -
"Customer service has been great when issues have come up."
