Repairs & Estimates
First In Finishing is proud to take care of all their own repairs. If you have Electron or Gema powder coating system First In Finishing is happy to test the equipment and give a free estimate on what's needed to fix it.
Whether you bought your system from a different distributor or from us, First In Finishing will take care of you and your equipment getting it running like new.
Here is how a repair works with First In Finishing-
1.) You call or Contact us looking for assistance on your Equipment.
2.) We will first try to troubleshoot over the phone but if we determine your unit is in need of physical repairs we will do the following
3.) We will send you an RMA Form through email or you can check it out here.
4.) You will then Fill out this RMA form and package it with your system that needs repaired and ship it to us.
5.) We will Unbox your equipment and then run it through a series of test to find any physical or performance issues.
6.) If we don't find an issue will will let you know and ship it back. If we do find an issue with the equipment we will right up an Estimate on the required parts and labor to complete the job.
7.) We then send you this this estimate and wait for approval.
8.) Once you get this estimate you have the option to
A.) Confirm all of the repairs.
B.) Confirm some of the repairs.
C.) Deny repairs.
9.) If you deny the repairs we will ship your system back. If you would like some or all the repairs done you can either reply to the email we sent you or call us to let us know.
10.) Once we know what you want repaired we will go ahead and start the repairs (usually a 1-2 day turnaround).
11.) Once your system is repaired and tested to make sure all the repairs fixed the equipment, we will then go ahead and ship it back to you.
12.) Now all you have to do is unbox the equipment and get spraying!
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Loaner Equipment
Before and After Repairs
First In Finishing understands the importance of being able to spray powder and the issues that having your powder gun go down will cause.
This is why First In Finishing has a Loaner Equipment Program.
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This is how the program works-
1.) If your in need of an equipment repair but don't have time for you system to be down we can ship you a "replacement" for what we will repair.
2.) Fill out the loaner agreement here.
3.) You will use this loaner equipment until we are finished repairing your system.
4.) Once we are done with the repair and send the equipment back to you, you will in turn send the loaner back to us.
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Free Testing
If your powder coating system is working fine but you may have a big job coming up and want to make sure everything is preforming as it should.
Feel free to send us your equipment. We will go over everything to ensure you equipment will continue working and if something is broke we will let you know and get an estimate written up.
This way you can be confident with your machine and be able to get the job done!